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Forums » List all forums » Forum: Technical Issues » Thread: Banned from PP? |
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Thread Status: Normal Total posts in this thread: 17 |
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BrighidRaven
 Joined: Sep 7, 2005 Posts: 55 Status: Offline |
After I got my new computer, it showed I had to log into Puzzle Pirates using Steam so I went to Steam to redownload and log into PP. Now it's saying "Your account is Banned". Then it goes on to say my account is compromised. Why am I banned? Mine is a paid account. I happened to know I paid for almost two years worth of play time so it's not expired. I never shared my password and I only play PP using the Steam access now. So why is my account banned? This is unfair. I mean I paid for my account, I don't use bots, don't even know how, and this is a brand new laptop. I only got it a couple of months ago. So why? The only thing I did was change from my AOL Email to my GMail Email and that was recent because I don't hardly ever use AOL except as a SPAM catcher. And yes I do have a login for my Steam account. Is it because I use the login via Steam? |
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patgangster
Joined: May 26, 2006 Posts: 586 Status: Offline |
Compromised means they have reason to believe your account was hijacked. It has nothing to do with bots or anything else. It could be a false positive because of the new laptop, or someone might actually have had your password - who knows. No one on the forums can actually help with your account; You're going to want to email support at support@puzzlepirates.com and explain your situation. Most likely they'll want to confirm you are the account owner by telling them how you've paid for your doubloons or subscriptions in the past or other details, and you'll have access to your account again pretty quickly. ---------------------------------------- TriplePat, Emerald. |
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BrighidRaven
Joined: Sep 7, 2005 Posts: 55 Status: Offline |
Ok, I'll email them again, maybe the'll actually answer me some time soon. |
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BrighidRaven
Joined: Sep 7, 2005 Posts: 55 Status: Offline |
How long does it take for them to get back to a person once emailed? Bridget Kielas-Fecyk |
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RonenOsden
Joined: Jan 9, 2009 Posts: 1125 Status: Offline |
Ive heard it can take a few days, have to remember there are few devs/oms left attending to the game on a regular basis. And as I recall only one or two deal specifically with ban issues. ---------------------------------------- Cptnronen Born And Raised On The Cobalt Ocean Status : Preparing for the end. Avatar created by the amazing Cattrin. |
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Kuddie
 Joined: Jun 25, 2010 Posts: 15 Status: Offline |
I have this same issue and it's sad to see it have happened when I wanted to return to this great and nostalgic game. Hope someone on the support team gets to my issue asap :) ---------------------------------------- https://yppedia.puzzlepirates.com/Kuddie |
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BrighidRaven
Joined: Sep 7, 2005 Posts: 55 Status: Offline |
It's been well over a week, does it really take this long? I did email them all of the information they asked for to look up my account. Since it was a paid account, they wanted quite a bit of information. But I gave them everything they asked for. And it's still blocked / banned. And no, it wasn't a scammer, it was PP, I triple-checked before providing info. |
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Kuddie
Joined: Jun 25, 2010 Posts: 15 Status: Offline |
I think they might just be busy right now or something, i'm also waiting for a reply on my end for same issue as you have. If we just have patience they will most likely get around to it soon enough. This is not the easiest process to handle if we're talking about going through stuff from many years ago. ---------------------------------------- https://yppedia.puzzlepirates.com/Kuddie ---------------------------------------- [Edit 1 times, last edit by Kuddie at Jun 11, 2020 10:56:19 AM] |
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BrighidRaven
Joined: Sep 7, 2005 Posts: 55 Status: Offline |
Here's the thing, my last payment for time was just this year. Just a couple of months ago. I gave them every piece of info I have how hard can it be to do a check on an account? I'm starting to think they just don't want to remove the ban, despite the fact I've done absolutely nothing wrong and am, was, a paid member and just wanted to get rid of me. I even helped train greenies when we had greenies that is, whenever new pirates showed up. And helped train people in learning how to run their boats when they were made into officers. I've done A LOT to help people, even giving boats and clothes as gifts. And this is the treatment I get? When I've been doing everything according to PP's rules plus helping pirates out every chance I could? |
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PirateYoHo90
Joined: Dec 25, 2005 Posts: 2065 Status: Offline |
I've had this issue in the past. It took awhile to resolve, but obviously not as long as you have been waiting. I'm so sorry on their behalf. They really need to look into their banning policies considering the game is not what it used to be. Hoping you get back soon =( ---------------------------------------- Tinycat on Cerulean Kattzzy on Emerald |
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lachiemusic
 Joined: Feb 19, 2011 Posts: 4 Status: Offline |
Theyll get around to it ---------------------------------------- Namo on Emerald Ocean |
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BrighidRaven
Joined: Sep 7, 2005 Posts: 55 Status: Offline |
A long last, though it took nearly a month, they finally fixed it. I realize they've not a lot of people left, with everyone running the doubloon oceans and all, but they really need to look at things like this and wonder how to make it better for the players. |
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Kuddie
Joined: Jun 25, 2010 Posts: 15 Status: Offline |
Glad to hear you got sorted out atleast. I'm still sitting here waiting for them to get back to me, sad that I can't play now when the game is finally thriving again. ---------------------------------------- https://yppedia.puzzlepirates.com/Kuddie |
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Demeter
OceanMaster Joined: Sep 6, 2003 Posts: 3660 Status: Offline |
14 days and 7 hours to recover, not "nearly a month". Update your password, people, then you won't be compromised and have this issue. ---------------------------------------- "Demeter is sneeeaky." Trickykid Avatar by Greylady |
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Kuddie
Joined: Jun 25, 2010 Posts: 15 Status: Offline |
Got help with my issue and now i'm happier than ever, playing this great game once again. Thank you Grey Havens! ---------------------------------------- https://yppedia.puzzlepirates.com/Kuddie |
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PirateYoHo90
Joined: Dec 25, 2005 Posts: 2065 Status: Offline |
Wow, still a long wait time for a simple resolution. ---------------------------------------- Tinycat on Cerulean Kattzzy on Emerald |
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Demeter
OceanMaster Joined: Sep 6, 2003 Posts: 3660 Status: Offline |
It was not a simple resolution, and in case you haven't noticed, there are a LOT of people playing right now so we're very busy. Currently many games would not give a response regarding any query within that time, let alone recovery of a compromised account. ---------------------------------------- "Demeter is sneeeaky." Trickykid Avatar by Greylady |
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