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Hurrai

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Unable to Install - Dark seas Error Reply to this Post
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Hello, I have been trying for days on end to get this working, I have uninstalled and reinstalled several times.

Basically I complete the download from steam, then upon trying to run the game it hits 90%, attempts to download 5 times and then completely stops and tells me it is unable to install, please try again or failing that uninstall and reinstall.

As I say, I downloaded Dark Sea several times, also steam and my java version.
I use windows 7 still, I realize it's old but I prefer it's layout the most and not to forget the myriad of problems I have undergone using newer versions of windows.

Anyway, when I try and fail I get a report in my launcher text file, hopefully this can help you to help me!

 
2017/10/04 18:32:13:127 INFO r.a: ------------------ VM Info ------------------
2017/10/04 18:32:13:134 INFO r.a: -- OS Name: Windows 7
2017/10/04 18:32:13:134 INFO r.a: -- OS Arch: x86
2017/10/04 18:32:13:135 INFO r.a: -- OS Vers: 6.1
2017/10/04 18:32:13:135 INFO r.a: -- Java Vers: 1.8.0_121
2017/10/04 18:32:13:135 INFO r.a: -- Java Home: C:\Program Files (x86)\Steam\steamapps\common\Puzzle Pirates Dark Seas\java_vm
2017/10/04 18:32:13:135 INFO r.a: -- User Name: *******
2017/10/04 18:32:13:135 INFO r.a: -- User Home: C:\Users\*******
2017/10/04 18:32:13:136 INFO r.a: -- Cur dir: C:\Program Files (x86)\Steam\steamapps\common\Puzzle Pirates Dark Seas
2017/10/04 18:32:13:137 INFO r.a: ---------------------------------------------
2017/10/04 18:32:13:275 INFO r.a: Failed to find proxy settings in Windows registry [error=java.lang.NoSuchFieldError: m_key]
2017/10/04 18:32:13:280 INFO r.a: ---------------- Proxy Info -----------------
2017/10/04 18:32:13:280 INFO r.a: -- Proxy Host: null
2017/10/04 18:32:13:281 INFO r.a: -- Proxy Port: null
2017/10/04 18:32:13:281 INFO r.a: ---------------------------------------------
2017/10/04 18:32:13:283 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/libkeybd.so]
2017/10/04 18:32:13:283 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/libunsafe.so]
2017/10/04 18:32:13:283 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/liblwjgl64.so]
2017/10/04 18:32:13:283 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/liblwjgl.so]
2017/10/04 18:32:13:284 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/libopenal.so]
2017/10/04 18:32:13:284 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/libopenal64.so]
2017/10/04 18:32:13:284 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=resource, value=[linux] native/libfroth.so]
2017/10/04 18:32:13:284 INFO r.a: Skipping [quals=mac os x, osname=windows 7, osarch=x86, key=resource, value=[mac os x] native/liblwjgl.jnilib]
2017/10/04 18:32:13:284 INFO r.a: Skipping [quals=mac os x, osname=windows 7, osarch=x86, key=resource, value=[mac os x] native/openal.dylib]
2017/10/04 18:32:13:285 INFO r.a: Skipping [quals=mac os x, osname=windows 7, osarch=x86, key=resource, value=[mac os x] native/libfroth.jnilib]
2017/10/04 18:32:13:286 INFO r.a: Skipping [quals=linux, osname=windows 7, osarch=x86, key=java_location, value=[linux] /yoclient/java_linux.jar]
2017/10/04 18:32:13:320 INFO r.a: Able to lock for updates: true
2017/10/04 18:32:13:404 INFO r.a: Verifying application: http://download.cursed.puzzlepirates.com/yoclient/20161111170200/
2017/10/04 18:32:13:404 INFO r.a: Version: 20161111170200
2017/10/04 18:32:13:404 INFO r.a: Class: com.threerings.yohoho.client.YoApp
2017/10/04 18:32:13:406 INFO r.a: Dropping status 'm.validating'.
2017/10/04 18:32:13:438 INFO r.a: Unable to read version file: .\version.txt (The system cannot find the file specified)
2017/10/04 18:32:13:439 INFO r.a: Dropping status 'm.validating'.
2017/10/04 18:32:13:508 INFO r.a: Resource failed digest check [rsrc=background_2.jpg, computed=1de40faae04addc6311f2e7a01e6bb83, expected=834761ccfa738dfe58e35ac13260e4c1]
2017/10/04 18:32:13:512 INFO r.a: Resource failed digest check [rsrc=background_3.jpg, computed=9ebacbc9eb4809c92774993b4bc01726, expected=50e1ea1fa7637f9eb8fa51e107c1005c]
2017/10/04 18:32:13:515 INFO r.a: Resource failed digest check [rsrc=background_4.jpg, computed=050822ecd3ef3986cca07462e1a0ec71, expected=a4c8d5250d5d8f3057e8c345b1c3c594]
2017/10/04 18:32:13:520 INFO r.a: Resource failed digest check [rsrc=background_error.jpg, computed=310fa749da97e024e8311d85f7a71f38, expected=c5c276d60a0f6b49f9cfa833495d7755]
2017/10/04 18:32:13:525 INFO r.a: 4 of 177 rsrcs require update (173 assumed valid).
2017/10/04 18:32:13:687 WARNING r.a: Failed to load image [path=.\desktop.png, error=javax.imageio.IIOException: Can't read input file!]
2017/10/04 18:32:13:688 WARNING r.a: Error loading icon image [path=desktop.png]
2017/10/04 18:32:13:688 WARNING r.a: Failed to load any icons [iconImages=[desktop.png]]
2017/10/04 18:32:14:484 INFO r.a: Downloading 287119 bytes...
2017/10/04 18:32:14:655 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_2.jpg, size=19124]
2017/10/04 18:32:14:807 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_3.jpg, size=20759]
2017/10/04 18:32:15:003 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_4.jpg, size=21597]
2017/10/04 18:32:15:164 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_error.jpg, size=33476]
2017/10/04 18:32:15:258 INFO r.a: Verifying application: http://download.cursed.puzzlepirates.com/yoclient/20161111170200/
2017/10/04 18:32:15:258 INFO r.a: Version: 20161111170200
2017/10/04 18:32:15:258 INFO r.a: Class: com.threerings.yohoho.client.YoApp
2017/10/04 18:32:15:261 INFO r.a: Unable to read version file: .\version.txt (The system cannot find the file specified)
2017/10/04 18:32:15:328 INFO r.a: Resource failed digest check [rsrc=background_2.jpg, computed=1de40faae04addc6311f2e7a01e6bb83, expected=834761ccfa738dfe58e35ac13260e4c1]
2017/10/04 18:32:15:331 INFO r.a: Resource failed digest check [rsrc=background_3.jpg, computed=9ebacbc9eb4809c92774993b4bc01726, expected=50e1ea1fa7637f9eb8fa51e107c1005c]
2017/10/04 18:32:15:333 INFO r.a: Resource failed digest check [rsrc=background_4.jpg, computed=050822ecd3ef3986cca07462e1a0ec71, expected=a4c8d5250d5d8f3057e8c345b1c3c594]
2017/10/04 18:32:15:334 INFO r.a: Resource failed digest check [rsrc=background_error.jpg, computed=310fa749da97e024e8311d85f7a71f38, expected=c5c276d60a0f6b49f9cfa833495d7755]
2017/10/04 18:32:15:338 INFO r.a: 4 of 177 rsrcs require update (346 assumed valid).
2017/10/04 18:32:15:965 INFO r.a: Downloading 287119 bytes...
2017/10/04 18:32:16:067 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_2.jpg, size=19124]
2017/10/04 18:32:16:193 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_3.jpg, size=20759]
2017/10/04 18:32:16:335 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_4.jpg, size=21597]
2017/10/04 18:32:16:464 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_error.jpg, size=33476]
2017/10/04 18:32:16:514 INFO r.a: Verifying application: http://download.cursed.puzzlepirates.com/yoclient/20161111170200/
2017/10/04 18:32:16:514 INFO r.a: Version: 20161111170200
2017/10/04 18:32:16:514 INFO r.a: Class: com.threerings.yohoho.client.YoApp
2017/10/04 18:32:16:517 INFO r.a: Unable to read version file: .\version.txt (The system cannot find the file specified)
2017/10/04 18:32:16:575 INFO r.a: Resource failed digest check [rsrc=background_2.jpg, computed=1de40faae04addc6311f2e7a01e6bb83, expected=834761ccfa738dfe58e35ac13260e4c1]
2017/10/04 18:32:16:582 INFO r.a: Resource failed digest check [rsrc=background_3.jpg, computed=9ebacbc9eb4809c92774993b4bc01726, expected=50e1ea1fa7637f9eb8fa51e107c1005c]
2017/10/04 18:32:16:583 INFO r.a: Resource failed digest check [rsrc=background_4.jpg, computed=050822ecd3ef3986cca07462e1a0ec71, expected=a4c8d5250d5d8f3057e8c345b1c3c594]
2017/10/04 18:32:16:585 INFO r.a: Resource failed digest check [rsrc=background_error.jpg, computed=310fa749da97e024e8311d85f7a71f38, expected=c5c276d60a0f6b49f9cfa833495d7755]
2017/10/04 18:32:16:587 INFO r.a: 4 of 177 rsrcs require update (519 assumed valid).
2017/10/04 18:32:17:194 INFO r.a: Downloading 287119 bytes...
2017/10/04 18:32:17:294 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_2.jpg, size=19124]
2017/10/04 18:32:17:406 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_3.jpg, size=20759]
2017/10/04 18:32:17:546 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_4.jpg, size=21597]
2017/10/04 18:32:17:664 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_error.jpg, size=33476]
2017/10/04 18:32:17:673 INFO r.a: Verifying application: http://download.cursed.puzzlepirates.com/yoclient/20161111170200/
2017/10/04 18:32:17:674 INFO r.a: Version: 20161111170200
2017/10/04 18:32:17:674 INFO r.a: Class: com.threerings.yohoho.client.YoApp
2017/10/04 18:32:17:686 INFO r.a: Unable to read version file: .\version.txt (The system cannot find the file specified)
2017/10/04 18:32:17:740 INFO r.a: Resource failed digest check [rsrc=background_2.jpg, computed=1de40faae04addc6311f2e7a01e6bb83, expected=834761ccfa738dfe58e35ac13260e4c1]
2017/10/04 18:32:17:741 INFO r.a: Resource failed digest check [rsrc=background_3.jpg, computed=9ebacbc9eb4809c92774993b4bc01726, expected=50e1ea1fa7637f9eb8fa51e107c1005c]
2017/10/04 18:32:17:742 INFO r.a: Resource failed digest check [rsrc=background_4.jpg, computed=050822ecd3ef3986cca07462e1a0ec71, expected=a4c8d5250d5d8f3057e8c345b1c3c594]
2017/10/04 18:32:17:743 INFO r.a: Resource failed digest check [rsrc=background_error.jpg, computed=310fa749da97e024e8311d85f7a71f38, expected=c5c276d60a0f6b49f9cfa833495d7755]
2017/10/04 18:32:17:746 INFO r.a: 4 of 177 rsrcs require update (692 assumed valid).
2017/10/04 18:32:18:343 INFO r.a: Downloading 287119 bytes...
2017/10/04 18:32:18:445 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_2.jpg, size=19124]
2017/10/04 18:32:18:555 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_3.jpg, size=20759]
2017/10/04 18:32:18:678 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_4.jpg, size=21597]
2017/10/04 18:32:18:807 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_error.jpg, size=33476]
2017/10/04 18:32:18:816 INFO r.a: Verifying application: http://download.cursed.puzzlepirates.com/yoclient/20161111170200/
2017/10/04 18:32:18:816 INFO r.a: Version: 20161111170200
2017/10/04 18:32:18:816 INFO r.a: Class: com.threerings.yohoho.client.YoApp
2017/10/04 18:32:18:818 INFO r.a: Unable to read version file: .\version.txt (The system cannot find the file specified)
2017/10/04 18:32:18:874 INFO r.a: Resource failed digest check [rsrc=background_2.jpg, computed=1de40faae04addc6311f2e7a01e6bb83, expected=834761ccfa738dfe58e35ac13260e4c1]
2017/10/04 18:32:18:875 INFO r.a: Resource failed digest check [rsrc=background_3.jpg, computed=9ebacbc9eb4809c92774993b4bc01726, expected=50e1ea1fa7637f9eb8fa51e107c1005c]
2017/10/04 18:32:18:876 INFO r.a: Resource failed digest check [rsrc=background_4.jpg, computed=050822ecd3ef3986cca07462e1a0ec71, expected=a4c8d5250d5d8f3057e8c345b1c3c594]
2017/10/04 18:32:18:878 INFO r.a: Resource failed digest check [rsrc=background_error.jpg, computed=310fa749da97e024e8311d85f7a71f38, expected=c5c276d60a0f6b49f9cfa833495d7755]
2017/10/04 18:32:18:882 INFO r.a: 4 of 177 rsrcs require update (865 assumed valid).
2017/10/04 18:32:19:522 INFO r.a: Downloading 287119 bytes...
2017/10/04 18:32:19:606 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_2.jpg, size=19124]
2017/10/04 18:32:19:756 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_3.jpg, size=20759]
2017/10/04 18:32:20:007 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_4.jpg, size=21597]
2017/10/04 18:32:20:106 INFO r.a: Downloading resource [url=http://download.cursed.puzzlepirates.com/yoclient/20161111170200/background_error.jpg, size=33476]
2017/10/04 18:32:20:127 WARNING r.a: Pants! We couldn't get the job done.
2017/10/04 18:32:20:127 WARNING r.a: getdown() failed.
java.io.IOException: m.unable_to_repair
at com.threerings.getdown.launcher.Getdown.getdown(Unknown Source)
at com.threerings.getdown.launcher.Getdown.run(Unknown Source)
2017/10/04 18:32:20:129 INFO r.a: Releasing lock



I have tried quite a lot, I went hunting on google, steam and PP forums for solutions but nothing has worked.

Also doubt it matters much but each time on the first download it stops at 70%, searches for files and then continues, it hits 97% then searches 5 times and fails. Any time after this it hits 90% and fails.

Hope somebody can help.
----------------------------------------
~ Hurrai on all Oceans

~ Avatar made by Brittaney
[Oct 4, 2017 11:07:42 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Re: Unable to Install - Dark seas Error Reply to this Post
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It's having problems successfully downloading game files. If you're using WiFi, try using a wired connection while installing initially. Also disable any firewalls or anti-virus/malware temporarily.

If you're unable to install successfully still, I can try to roundup the game directory files into a .ZIP which you can download via browser and will hopefully mean more reliable acquiring of the whole installation.
----------------------------------------
Cerulean & Meridian - Icemeister
Emerald & Obsidian - incognito!
#TeamPurple
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[Edit 2 times, last edit by Sagacious at Oct 4, 2017 11:18:23 AM]
[Oct 4, 2017 11:15:54 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Hurrai

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Re: Unable to Install - Dark seas Error Reply to this Post
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I would appreciate that greatly, I use mobile internet exclusively as I cannot get Wifi access at my home or a wired internet connection. I had wondered if this was an issue ! Should have included that info :]
----------------------------------------
~ Hurrai on all Oceans

~ Avatar made by Brittaney
[Oct 4, 2017 11:18:21 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Re: Unable to Install - Dark seas Error Reply to this Post
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So you'll need to download this (~333MB)

Navigate to C:\Program Files (x86)\Steam\steamapps\common (or the alternative location if you install Steam apps elsewhere)

Delete the current Puzzle Pirates Dark Seas folder (you may want to yank out the java_vm folder within it first and save it somewhere - it's possible you'll need to replace the one in the extracted directory with it if you get an error launching later)

Extract the ZIP into the common directory.

Reload Steam and try the game again
----------------------------------------
Cerulean & Meridian - Icemeister
Emerald & Obsidian - incognito!
#TeamPurple
----------------------------------------
[Edit 4 times, last edit by Sagacious at Oct 4, 2017 12:03:25 PM]
[Oct 4, 2017 11:52:06 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Hurrai

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Re: Unable to Install - Dark seas Error Reply to this Post
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Thank you so much for your help Sagacious!

1Hour playtime, yet never logged in lol!

It seems to have worked but now I have come face to face with another issue..

When I get to the log on page I get two errors

If I try to use a current account I get "server authentication failed.
If I try to create an account via steam I get the "too many accounts created "

I let out a little wooop! I feel so close to getting on and puzzling away.. ;]


EDIT: I'm in! - I can't use the account I'm currently using to talk to you here, however one of my other accounts credentials let me sign in and play!



WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOT

----------------------------------------
~ Hurrai on all Oceans

~ Avatar made by Brittaney
----------------------------------------
[Edit 1 times, last edit by Hurrai at Oct 4, 2017 1:10:54 PM]
[Oct 4, 2017 1:08:16 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Re: Unable to Install - Dark seas Error Reply to this Post
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If you drop a petition in-game with your account name - they can reset your authentication for Steam so you can use your main account too =)
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Cerulean & Meridian - Icemeister
Emerald & Obsidian - incognito!
#TeamPurple
----------------------------------------
[Edit 1 times, last edit by Sagacious at Oct 4, 2017 1:26:55 PM]
[Oct 4, 2017 1:25:25 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Hurrai

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Re: Unable to Install - Dark seas Error Reply to this Post
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Really, thanks for the help, I linked this post from other places I asked for help, if others have a similar problem hopefully this here is the solution to their troubles.

I figured it's not really a big issue, I'll stick with a new account as nothing will carry over, like my backsword I don't think I need to. I'll just crack on and puzzle. Thanks again!:}
----------------------------------------
~ Hurrai on all Oceans

~ Avatar made by Brittaney
[Oct 4, 2017 1:35:08 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
SmartMouth13



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Re: Unable to Install - Dark seas Error Reply to this Post
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Is there anyone who could provide these files but for a Mac?
[Oct 7, 2017 12:16:41 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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Re: Unable to Install - Dark seas Error Reply to this Post
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Is there anyone who could provide these files but for a Mac?

What issue are you having that is preventing you from installing via Steam?
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[Oct 8, 2017 12:54:51 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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Re: Unable to Install - Dark seas Error Reply to this Post
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I have no idea. I've been trying to figure it out with tech support for the past few days. The current problem seems to be the lack of an .app file.
[Oct 8, 2017 8:43:19 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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Re: Unable to Install - Dark seas Error Reply to this Post
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Do you have Steam installed? Are there other games you're able to run in Steam?

When you say you've been working with tech support, are you talking about PP tech support (support@puzzlepirates.com)?
----------------------------------------
#TeamEvil
Marto wrote: 
We can't rely on majestrate he yells at people


Avatar by the gracious and wonderful Phaerie <3
[Oct 9, 2017 1:19:23 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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Re: Unable to Install - Dark seas Error Reply to this Post
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Yes, I'm able to run every other Mac-capable game besides this, and yes.
[Oct 9, 2017 10:08:23 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Re: Unable to Install - Dark seas Error Reply to this Post
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Do all these other games on your Steam have a working Steam Overlay?
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[Oct 9, 2017 5:03:28 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
SmartMouth13



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Re: Unable to Install - Dark seas Error Reply to this Post
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I hadn't had it enabled before, but doing so and testing a few different games-- no, they don't seem to.
[Oct 9, 2017 6:03:32 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Re: Unable to Install - Dark seas Error Reply to this Post
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That's currently what we've been finding with Macs running El Capitan and Sierra - the overlay isn't loading on Steam for any game.

Disabling "System Integrity Protection" temporarily to run the game and buy dubs, then re-enabling it, is currently the only known workaround - aside from using another PC or compatible Mac to do it with.
----------------------------------------
Cerulean & Meridian - Icemeister
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[Oct 9, 2017 6:18:44 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
SmartMouth13



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Re: Unable to Install - Dark seas Error Reply to this Post
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I mean, the overlay isn't working on Puzzle Pirates for me because the game itself outright isn't working. It doesn't seem to install.
[Oct 9, 2017 6:44:08 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Can you describe what it does when you are installing it?
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[Oct 9, 2017 7:00:02 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
SmartMouth13



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It says it's running; sometimes an empty white box appears for a minute or so, then disappears. Otherwise, it just says it's running for a few seconds and then stops, doing nothing.
[Oct 9, 2017 8:22:09 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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What OS and version of Java do you have?

Does Steam show PP:DS as being installed? So you're just clicking "Play"?

When I first installed PP:DS, I had to let it sit there for about 20 min after clicking "Play" (with the Steam client open), then the install finished and I was able to access the game fine after that.
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[Oct 10, 2017 12:20:53 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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OS Yosemite, 10.10.5, think it's the latest Java. It says it's installed but there is no .app file. I've let it sit for up to an hour with nothing happening.
[Oct 10, 2017 5:35:59 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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Oh, I thought you were saying that GH support was telling you there is no .app file. If you're simply making that statement then yes, you're correct, there is no .app file.

For Java, go to System Preferences, then click on Java (should be at the bottom of your System Preferences window). Once the Java control panel opens, click the "About" button on the "General" tab. Then post what version it says you're running.

For PP:DS, open Finder and then press <Command><Shift><G>, in the "Go to folder" dialog box type: ~/Library/Application Support/Steam/steamapps/common

Then click "Go". Once there, do you see a folder for Puzzle Pirates Dark Seas?
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[Oct 11, 2017 9:17:16 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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Yes.
[Oct 11, 2017 9:56:29 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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Java information?

Can you right-click the "Puzzle Pirates Dark Seas" folder and click "Get Info" then post the size and number of items within the folder?
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[Oct 11, 2017 10:22:30 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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Not sure how to get the Java info! But I remember I was playing around in the terminal and it seems I have, like. Every Java.

Size: 150,016,705 bytes (150.4 MB on disk) for 521 items
[Oct 11, 2017 6:40:54 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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Previous post gave steps on how to obtain your Java version information.

Within the Steam client, if you go to Libraries, can you right-click on Puzzle Pirates: Dark Seas and select "Uninstall"?

Once done, open finder and then press <Command><Shift><G>, in the "Go to folder" dialog box type: ~/Library/Application Support/Steam/steamapps/common

Then click "Go". Once there, if the "Puzzle Pirates Dark Seas" folder still exists, move it to trash and then empty your trash.

After all of that, quit Steam and then re-launch it. Once in, re-attempt your PP:DS install.

Steam will say it's downloading a file, once that completes, click play. Not too long after clicking play, a Java window should open and you'll see something similar to this blank box (image tags left out on purpose):

https://s19.postimg.org/mggjjzv1v/pp-ds_install_window.jpg

Let that sit there and eventually you'll get the PP:DS version of the YPP install screen (similar to the one you get when your client needs to be updated)
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[Oct 12, 2017 11:31:51 AM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
SmartMouth13



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I've done this, but the install screen never comes up. When people say it's installing in the background, does Steam at least say the program is still running? It stops running on mine.
[Oct 13, 2017 2:08:41 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
majestrate

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The only way I know that it's still running is that there is a Java icon in my Dock. When it finishes downloading, that Java program ends and a new one begins (which is the traditional install).

Do you have any kind of security software installed?

Do you have Firewall enabled?

Are you using a VPN when you try to install?
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[Oct 13, 2017 2:26:18 PM] Show Printable Version of Post        Send Private Message    first_majestrate    majestrait [Link]  Go to top 
Sagacious

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If it's installing in the background then it still shows the black box as in majestrate's link - it just doesn't seem like it's doing anything. It would say the game is still running, but the black box may be hidden behind other windows.

If it stops running soon after launch, you're probably missing files. Delete and reinstall the game again. Another strategy you may need to do is install the legacy Java patch: https://support.apple.com/kb/dl1572?locale=en_US
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[Oct 13, 2017 2:54:44 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
SmartMouth13



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I don't believe I have a firewall or security software-- never installed any-- and I don't have a VPN. I've installed the legacy patch and uninstalled and reinstalled the game several times. I do think the problem is missing files-- I was asked to find an .app file by technical support, and could not find anything. That's why I was asking if somebody could do for Mac what was done for PC up there, to sorta just bypass whatever Steam isn't doing for me.
[Oct 13, 2017 6:12:30 PM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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They probably could provide you with a roundup of the files, and I'd do it myself if I had access to a Mac (might get that over this weekend). A .app isn't possible for this.

A VPN would actually help you to install the game better if you're finding you have missing/corrupt/incomplete files and your connection is a little flaky. You can also try installing while connected via ethernet and not WiFi.
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