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Joined: Sep 9, 2003
Posts: 7009
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Applications now closed! OMs and GMs Reply to this Post
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Three Rings Design, Inc. is hiring for one or more remote, part time Support Agents. Positions may be available for any of the following games:

Responsibilities include:
  • Being available and "on duty" during agreed upon scheduled hours.
  • Maintaining an up to date knowledge of the game and community.
  • Monitoring the game, economy, customers and other critical systems.
  • Answering customer questions and emails, escalating issues when needed.
  • Polite and proficient written English communication skills.
  • Investigating and resolving customer complaints.
  • Moderation of forums and wiki.
  • Designing, running, supporting or helping with game events.
  • Ability to work well in a remote, team atmosphere.

We are particularly looking for applicants with some or all of the following:
  • A flexible schedule and willingness to work weekends.
  • Availability to work 16 hours or more per week.
  • Fluency in written French, Italian, German or Spanish in addition to English. (Note: this is not essential for all posts - there will still be English-language-only posts)

Three Rings is a small company with a range of games and lots of potential opportunities for the future!

Applicants must be 18 years of age or older and have access to their own computer with a reliable high speed internet connection. We ask that applicants submit their application in plain text to jobs@threerings.net with the subject line "Agent Application".
Please include:
  • A short letter describing your experience with Three Rings games. Include any account names you have on those games.
    o Please include a copy in French, Italian, German or Spanish in addition to English if you are applying for a position with one of those languages
  • The level of fluency you have in any other languages. Please be specific as to what experience you have.
  • At least two concrete suggestions for how you would improve the player experience on a Three Rings game through good customer service. Event ideas etc. would be an example, but other more systemic examples are also encouraged.
  • An indication of how much work you would be interested in and when, and what your current employment circumstances are.
  • Your resume in plain text. Please do not send word files or other attachments! An emphasis on gaming experience is good, but we also want to know what you've done professionally and educationally. We are not looking for computer skills in particular, although we expect you to be able to use email, the web, and our web-based tools. Don't worry if your resume is not a litany of high-powered corporate jobs, we just want to know what you've been up to.

As an aside:
We expect this round of applications to be very competitive. Please do not be disappointed if you are not accepted; we may hire a few immediately but will retain strong applications for future consideration. In order to ensure that we have up-to-date information on all candidates, we will not be looking at any applications which were submitted for previous job openings.

Application deadline is March 31st , however, we will be reviewing and retaining applications as they are received.

For discussion of Spiral Knights please use this thread .
For discussion or questions about the OM/GM job opening please use this thread .
[Edit 4 times, last edit by Demeter at Apr 7, 2011 4:50:27 AM]
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