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Print at Jan 22, 2021 9:15:42 AM

Posted by sweetnessc at May 12, 2009 11:32:47 AM
Re: Conference of the Monarch (Thoughts)
Polly wrote: 
It's never a good idea to make customers feel like they don't matter.

Because saying to your customers 'Hey, we are so interested in what you're thinking and what you think the game needs that we're gonna drop several hours of staff time and a grand or so on a bunch of telecons to find out what we might've been overlooking' sure made me feel unwanted the first time it was done and I wasn't invited.


Reality is, some people have sour grapes no matter what happens. Those people should not drive the company into putting on shackles instead of doing what's in its customers', and its own, best interests. Hopefully the manner in which people post to the forums gives the company a pretty good read on who those people are and what's motivating their commentary.
My friends, love is better than anger. Hope is better than fear. Optimism is better than despair. So let us be loving, hopeful and optimistic. And we'll change the world. ~ Jack Layton

Sublime is shame.

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