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Cleaver
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Joined: May 7, 2002
Posts: 3124
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How to report a bug/request assistance (PLEASE READ FIRST) Reply to this Post
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If you've encountered something that's obviously a bug it's always best to report it in the game using the Bug button on the Ye Panel, or with /bug <blahblahisbuggedohno> in the text input box.

Failing this, please email your problem to bugs@threerings.net

Posting most bugs here isn't terribly useful for other players, and if needs must we'll have to start tidying them out of the way.
[May 13, 2003 6:41:20 AM] Show Printable Version of Post        Send Private Message    http://www.puzzlepirates.com/ [Link]  Go to top 
Lizthegrey
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Joined: Jul 22, 2004
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Re: How to report a bug/request assistance (PLEASE READ FIRST) Reply to this Post
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Ahoy there, and welcome to Puzzle Pirates. If you have any problems launching or running the game, I'm here to help you.

Always try searching this forum to see if someone else has had your problem, and whether I've written out a comprehensive fix for it. That way, your problem gets solved instantly!

If you are unable to find anything relevant in the troubleshooting walkthroughs, feel free to make a new thread. So that I don't spend time playing tag with you, here are the things you should include in a support request in addition to a description of the problem:
1.) What platform are you running? What operating system?
2.) What is the speed and type of your processor? How much memory do you have? What about hard disk space?
3.) Post a copy of yohoho.log taken immediately after you have experienced the issue (see this thread for instructions)
4.) If the issue is with launching the application, a copy of launcher.log will be also be helpful. Just follow the log posting instructions, replacing references to yohoho.log with launcher.log

Also, please title your threads with a general description, rather than "HELP!!!", so that other people with the same problem will have an easier time if they use the search function.
[Apr 12, 2005 1:50:51 AM] Show Printable Version of Post        Send Private Message    https://plus.google.com/106912596786226524817/posts [Link]  Go to top 
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