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Aenor

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Joined: Aug 16, 2005
Posts: 2805
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Can't get to my pre-steam pirates Reply to this Post
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When I try to use my existing account with my main pirate on it, I get a "Logon failed: A server error caused authentication to fail" error. I can use my Steam account to logon, but I don't want to have to create all new pirates and my main pirate name is now already taken.
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Mat on the Meridian Ocean

Thank you to everyone who loves Blacksmithing!
[Sep 23, 2017 6:20:29 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
Sagacious

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Joined: Mar 6, 2006
Posts: 4752
Status: Offline
Re: Can't get to my pre-steam pirates Reply to this Post
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The account you're trying to login with is associated with a Steam account and requires you to login using that same Steam account. For Dark Seas, you can only login with Steam to the Obsidian ocean. For the classic Puzzle Pirates game, you should be able to sign in still.

If you need to associate the account with a different Steam account, you can petition to request the account is unlinked. You can also email support@puzzlepirates.com
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Cerulean & Meridian - Icemeister
Emerald & Obsidian - incognito!
#TeamPurple
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[Edit 1 times, last edit by Sagacious at Sep 23, 2017 7:09:01 AM]
[Sep 23, 2017 7:07:54 AM] Show Printable Version of Post        Send Private Message [Link]  Go to top 
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